This is the Start of the User specification of the Requirements :-

A Database is required to support Registration of Certificates by City Hall.

These Certificates can include Birth, Death, Marriage and so on.

The following Notes are a fuller description of a somewhat related requirement.

The organizational structure reflects the services that the Customer Portal has to perform.

Different kinds of Document are handled by 4 different Departments :-
1) Licence Managment Department - services include new licence, issue, block . organize test, etc.
2) Finance Department - services include pay fee against licence application, pay fee against cars etc.
3) Car Registration Department - services include register cars, change registration, etc.
4) Customer Support Department.  


These 4 departments offer different services for online customers :-
1) Driving Licences where the Customer goes to the Portal and makes an application for a Driving Licence.
   This involves :- 
         *  Theory test date reservation
         *  practical test date reservation etc. 
           
2) The Customer can pay Application Fee using the online payment system.         
         *  Pay a fee against license application 
         *  Pay a fee for car Registration


3) Car Registration is supported by a Web-based application :-        
         * car registration etc....

4) customer suport is also supported by a web-based application :-
          * the person who will be on the seat responds to the cutomer by viewing his profile.