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Service Assessment
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Underwater in Fiji Back to the Conceptual Data Model.

These Business Rules define the functional requirements which the Database must meet.
They form the basis for agreement between the User and the Database Designer and are
written in a form of structured English which is clear and unambiguous.
The Business Rules have been defined and are detailed here ...

A. The Area being Modelled is :- Service Assessment

User Requirements :- 

A. Things of Interest :-
A.1 Service Provider (Organization, branch, dept)
A.2 Recipients (public, inter-branch, inter-dept, organization-wide)
A.3 Services 
A.4 Elements/attributes of each service
A.5 Questions (can have more than 1 for an element). 
A.6 Results table - stores response for each question of each service answered by a respondent. 
A.7 A Report is required which should aggregate to elements, services, provider, and respondent demographics. 

B. These THINGS_OF_INTEREST are Related as follows :-
B.1 To be determined.
D. What else do we know about the THINGS_OF_INTEREST :-
D.1 Services can be of the following types :-
  • customized application packages
  • e-directory
  • email system
  • helpdesk
  • online payment service
  • organization website
  • PC maintenance
  • in-house software
  • intranet
  • staff traning
  • technical support
  • etc. The service can be for internal (same branch,dept or different dept/branch) or external (customers). In other words any type of service related to IT and IS regardless whether a information system is actually used or not. E. Sample Data includes :- E.1 To be determined F. Typical Enquiries include :- F.1 To be determined. Barry Williams Principal Consultant Database Answers 25th. July 2002

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